Once your order has been placed successfully, you will receive a confirmation email. If you do not receive an email within 30 minutes of placing your order, please check your Junk Email Folder or log into your account on our website to check if it has been successful. If you still cannot view your order confirmation, then please email us at enquiries@wildrhinoshoes.com.au and we will check it for you.

As soon as your order has been processed and dispatched, you will receive an automated email from our warehouse. This email will include your tracking number. If you do not receive this email (and it’s not in your Junk Mail) then please contact us at Head Office and we will be happy to assist you!

We process our online orders from Monday – Friday. Our warehouse takes up to 48 hours from receiving your order to dispatch it. Once your order has been dispatched, you will receive an email containing your Australia Post tracking number. Please allow 3-7 working days (depending on your location) from dispatch to receive your order.

To check your expected delivery times, click HERE

If your shoes are taking longer than expected to arrive, please contact AusPost directly for a parcel progress update.

This usually means the code is not compatible with the product you have chosen so double check the Terms & Conditions of the coupon. If you are unsure why your coupon code is not working, please contact enquiries@wildrhinoshoes.com.au and we will investigate it for you.

If you are unable to select your size in a particular style, unfortunately it means that size is out of stock. Due to seasonal stock, we do not repeat all of our styles and therefore some items can become permanently out of stock. Scroll down on the product page to checkout similar styles you may also like.

All of our shoes are based on UK/AUS and European sizes. Please refer to the Size Chart to compare. If you’re still not sure, pop into your closest Wild Rhino store or contact our Head Office team by emailing enquiries@wildrhinoshoes.com.au and we will try to help you pick the right fit.

It’s easy! Just head over to our
Returns Portal via this link here: https://wildrhinoshoes.com.au/apps/returns
and follow the prompts to lodge your return. You may choose to receive a consignment label to print at home or a QR code on your phone. Simply attach this to your parcel and drop off at your local post office or post box and you’re good to go!

We kindly ask that you do not adhere any labels, packing tape or anything else to the shoe box(es) directly.

We do not accept responsibility for lost, stolen or damaged goods. As soon as the goods are received, we will be in touch
to let you know and process your exchange. Returns via our portal incur a flat rate fee of $10.90, however if you choose to exchange your item(s), we will send you your new item(s) free of charge!

Alternatively, you can always pop into your nearest Wild Rhino store to make the exchange on the spot for free. Exchanges can be made within 30 days of purchase with proof of purchase, goods unworn & in their original packaging.

In-Store Purchases

• Must be returned to a Wild Rhino store. Find your nearest store here.

Full-Priced Items*

• Eligible for a refund or exchange.
• Full price items purchased with a promotional code are still eligible for a refund.
• Must be unworn, in original condition, and include all original packaging.
• Must be returned within 30 days of delivery.

*excludes shoe care

Sale Items (Markdowns)*

• Eligible for an exchange only (no refunds).
• Must be unworn, in original condition, and include all original packaging.
• Must be returned within 30 days of delivery.

*excludes shoe care

Unfortunately, Wild Rhino does not accept returns on the following items:

– Samples
– Seconds
– Shoes without their original shoebox
– Worn Shoes
– Gift Cards

We do not offer refunds on permanent markdown items, however you are able to exchange these within the 30 day return window.

In the unlikely event that you believe your shoes are faulty – do not worry! We will do everything we can to sort it out for you immediately. You can either post the shoes back to us, pop into your nearest Wild Rhino retail store or send us an email to enquiries@wildrhinoshoes.com.au. For all faulty claims you must provide a Wild Rhino receipt or your online order confirmation as a proof of purchase. We cannot guarantee that your claim for faulty goods will be accepted as our Head Office will assess the shoes on a case by case basis. If your claim is warranted, your shoes will be repaired, replaced or refunded. If we believe the shoes are not faulty and there is damage is due to wear and tear, the shoes will be returned at your expense.

Wild Rhino ships to the following countries: Australia and New Zealand.

For New Zealand customers, Wild Rhino offers a flat shipping rate of AU$25.00.

The prices on our website do not include local duties and taxes for international customers. It is important to note that customers may be required to pay local duties in their country. Wild Rhino has no control over these fees. Customs policies vary widely from country to country; you should contact your local customs office for more information if you require it. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We’re very keen to ensure your brand new Wild Rhino shoes continue to look and feel great so here are a few tips on shoe care.

Prevention is better than cure so it’s important you clean, protect and revive your new shoes to keep them in top condition.

Cleaning your shoes
It’s no surprise to learn that daily dust and grime builds up over time so cleaning them is a must to enable you to enjoy your shoes when you wear them.

A dry foam formula or simple gel cleaner will lift out general stains on suedes, leathers, nubucks and fabrics – you’ll find these at most department stores or shoe repair shops.

We recommend using a quality cream to nourish, clean and condition your leather shoes. For more stubborn stains, you should use a traditional cleaning block.

For canvas, denim or fabric shoes we recommend you delicately spot wash your shoes with tepid water and a toothbrush.

For PU uppers, try a good old–fashioned wipe and clean with a slightly damp cloth. This should do the job and after washing let them dry naturally.

For a stained material, we highly recommend you use a simple satin stain remover which you should also be able to find easily in department or shoes repair stores.

We also recommend that if you are using a brush to help clean your shoes, a natural fibre brush will work best for leathers and a soft metal brush or brush with rubber bristles will work better for suedes and nubuck materials.

Don’t forget to pay attention to the insides of your shoes. We recommend you replace the insoles if they lose their freshness with either a foam or leather one. You can also use an odour killer to keep them smelling fresh.

And of course, with whatever product you choose to use to clean your shoes with, please don’t forget to read the instructions carefully.

Afterpay is a payment process that allows you to buy what you want today and pay for it in four equal instalments every two weeks, interest-free.

You will need a debit card or credit card, be over 18 years of age and live in Australia. You can apply directly through their website.

There is no minimum spend required to use Afterpay.

Afterpay only accepts Australian Mastercard and Visa Debit or Credit Cards.

IN-STORE

If you use Afterpay/Zippay/Klarna in-store, you can exchange your purchase. Unfortunately, we do not offer refunds for change of mind for purchases made in-store with Afterpay/Zippay/Klarna.

In-store Afterpay/Zippay/Klarna exchanges are accepted based on the following conditions:

• Date of exchange/refund request must be within 14 days from the day of receiving the
  goods
• Goods must be unworn and in original condition
• The packaging must be undamaged and in original condition
• Receipt must be provided

ONLINE

Yes, if you use Afterpay/Zippay/Klarna online, you can exchange or refund your purchase.

Please note, refunds can only be issued by our Head Office team.

Online Afterpay/Zippay/Klarna refunds & exchanges are accepted based on the following conditions:

• Date of exchange/refund request must be within 14 days from the day of receiving the
  goods
• Goods must be unworn and in original condition
• The packaging must be undamaged and in original condition
• Receipt/order confirmation must be provided

Yes! Afterpay/Zippay is available in our stores with the Afterpay Card. This is a contactless Mastercard that can be used at the Eftpos terminal like any other Eftpos transaction. If you choose to exchange your purchase, it will be handled as a regular purchase (refer to our exchange policy above).

For enquiries relating to your Afterpay account, please email info@afterpay.com.au. You can also visit Afterpay FAQs page for any enquiries.